IT Engineer

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden’s leading flight comparison site Flygresor.se, Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

 We're excited to be expanding our global team and are looking for an Associate IT Engineer, in our Stockholm office. This is a broad and impactful role where you'll be instrumental in ensuring our colleagues have seamless technological support, keeping our fast-paced operations running smoothly. You'll be the go-to person for all IT-related matters, offering both proactive maintenance and swift problem-solving, with great support from the global support team.

Your key responsibilities will include:

• Maintain all office IT equipment (computers Win11/MAC, printers, scanners, and mobile devices both Android and iOS)

• Keep meeting room equipment functional at all times (PC, TV, camera, microphone & other equipment)

• Provide first and second level support and training to end users, including CxO level that are located in the Stockholm office

• Monitor requests on our ticketing system (Jira) and resolving in a timely manner

• Set up laptops and mobile devices

• Install and configure software and computer systems

• Manage IT asset equipment

• Troubleshoot and resolve issues with software or hardware

• Establish accounts for new users and assisting with password or login problems

• Maintain procedures and reports that provide technical support to the entire organization.

 In this role you are a problem solver and you know that a customer-oriented and patient approach is the way to go.

• Relevant education within Information Technology

• Working experience of IT operating systems (Windows, MacOS) in a support role

• Knowledge of Windows Server, Active Directory, DNS, DHCP

• Familiarity with G Suite administration

• MS Office knowledge

• Basic networking skills

• Very good command of the Swedish and English language.

• Strong problem solving skills

• Customer oriented

Meritorious but not necessary is basic scripting knowledge in Windows PowerShell/batch and experience from working in the Atlassian suite.

The culture at Etraveli Group embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. With us you can enjoy:

• A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location

• Modern office in the heart of the city – A bright and central location with great access to public transport, lunch spots, and parks just around the corner.

• Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.

• Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.

• Daily breakfast – To kick the day off just right, breakfast is available at the office every morning.

As part of this recruitment process, we will be conducting background checks. You will be able to read more information and give your consent to this process in the application form.

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.