Global Delivery Center Lead Sweden

The opportunity

As the Global Delivery Center Lead, you will take end to end responsibility for customer delivery — from tendering and order intake to after sales and customer care. You will ensure that our customers are supported throughout the full delivery cycle, and experiencing a seamless customer experience and a high-performing delivery center.

In this role, you will have the opportunity to lead a diverse and globally distributed team, located mainly in India and Sweden, with both customer facing roles and order management specialists. A key part of your mission is to further shape the organization: strengthening team structure, developing capabilities, recruiting where needed, and clarify-ing the setup for after sales management.

You will also work cross functionally with Bid & Proposal, Sales, Operations, Supply Chain, and Finance, and act as the first escalation point when issues and challenges arise. The role includes planning and forecasting, while safe-guarding Profit & Loss for the Delivery Center.

How you’ll make an impact

• Lead the full delivery process including tendering, sales support, order management and after sales, and govern the planning and fulfillment framework as well as end-to-end demand and supply planning
• Act as the primary customer interface, including being the focal point for complex customer cases such as FAT, audits, customer visits, witnessed testing, etc
• Develop, structure and grow a diverse global team in Sweden and the distributed team in India
• Drive planning, forecasting, budgeting and quarterly financial estimations
• Serve as the first escalation point and secure strong cross functional alignment for issue resolution

Your background

• Previous commercial experience with a strong customer interface and a customer-oriented mindset
• Proven leadership experience from managerial roles
• Strong planning skills with the ability to integrate forecast data and well grounded projections
• Academic background from business administration, economics or engineering
• Excellent communicator with the ability to collaborate across functions and cultures
• Fluent in oral and written English. Swedish is beneficial but not required

What we offer

• Flexible working hours
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentoring to support you throughout the onboarding phase
• Various trainings and education supporting employee development
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks
• Collective agreement

More about us

Recruiting Manager Anders Hynén, anders.hynen@hitachienergy.com, will answer your questions about the position. All other questions can be directed to Talent Acquisition Partner Nicole Bergman, nicole.bergman@hitachienergy.com

Union representatives – Sveriges Ingenjörer: Klas Koppari, +46 107- 38 13 45; Unionen: Fredrik Nordin, +46 107-38 15 12; Ledarna: Frank Hollstedt, +46 107-38 70 43.