Technical Support Engineer EV Charging Solutions (2nd Line) - 16693

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Overview

We are looking for a Technical Support Engineer (2nd Line)

What you will work on

• Handling support tickets related to incidents, problems, and how-to questions
• Performing advanced troubleshooting using backend systems and analytical tools
• Identifying issues across systems, processes, and integrations
• Resolving issues directly or escalating to 3rd line support teams
• Supporting customers with complex technical questions
• Participating in Root Cause Analysis (RCA)
• Creating and maintaining knowledge base documentation
• Managing and tracking support cases and resolutions
• Collaborating with internal teams to ensure efficient issue resolution

What you bring

• University degree in Electrical Engineering, Industrial Engineering, Computer Science, or similar
• Around 0–5+ years of relevant experience (junior to mid-level profiles considered)
• Strong technical understanding and analytical mindset
• Ability to troubleshoot across multiple systems and workflows
• Customer-oriented and solution-focused approach
• Strong communication and documentation skills
• Ability to manage and track multiple support cases
• Interest in charging solutions, electromobility, and energy systems
• Fluent Swedish and English communication skills (spoken and written)