Subject Matter Expert(Tools&Automation)

HCLTech Mainframe DFS Services is a global organization, delivering world class Mainframe infrastructure services to our global international customers. We put quality, standardization, efficiency together with cost control equally high as inclusion, integrity and people centricity. As a member of one of our global teams you will be assigned to various tasks, both run-time and one time delivery, supporting our different customers with technical activities related to your expertise.

Additional Job Description

We are looking to strengthen our team with a Mainframe Storage expert to work with system installations, migration, upgrades, performance tuning, problem resolution, and technical support.

The job includes on-call duty, approximately every 4th week.

Key Responsibilities

• ITSM; manage incidents, problems and changes
• Install, implement and configure products in our environment
• Life Cycle Management of products
• Maintain and monitor systems and products for performance enhancements
• Manage contact with the vendor regarding support cases
• Provide technical consultation and support to other areas and teams
• Draft clear and concise instructions as required
• Participate in internal and external projects and assignments
• Participate in daily huddles and other mandatory meetings
• Adhere to structured workflows and objectives established by a manager.
• Contribute to team efforts by sharing knowledge and supporting colleagues

Skills

Primary skills

Technical – Team Specific

• IBM DASD and Virtual Tape Systems
• Data migration tools
• IBM DASD and VTS system management
• DFSMS management 
• HSM
• JCL and REXX
• CA Vantage
• Tracing tools: Debugger, Fault analyzer

Technical-General

• General and broad z/OS knowledge
• Programming: JCL, Rexx
• Automation: Netview SA
• General TSO/ISPF knowledge

General

• Strong troubleshooting skills with a focus on efficient problem resolution
• Automation and standardization mindset
• Read, understand and adhere to established technical specifications and manuals
• Collaborate effectively with team members to achieve common goals
• Fluent in English, with the ability to communicate effectively with colleagues and partners in both written and verbal form