Senior Application Support

Application Support role covering backend and frontend teams in a digital services environment. Focus is on production stability, incident handling, and proactive problem management. Acts as Problem Coordinator to reduce incidents and improve system reliability.

Key Responsibilities

• Monitor production systems, logs, and alerts
• Handle incidents (P1/P2) and escalations
• Identify, analyze, and route issues to correct teams
• Communicate status and follow up with stakeholders
• Participate in daily production status meetings
• Support deployments and manage risk periods
• Drive improvements to reduce recurring issues
• Support and guide first and second line support teams

Profile

• Strong troubleshooting and analytical skills
• Proactive, structured, and communication-focused
• Team-oriented with ability to work across functions
• Comfortable working in operational and support environments
• Able to handle multiple support channels independently

Requirements

• Relevant education or equivalent experience
• Experience in application support or similar role
• Proven track record of handling incident management
• Familiar with modern IT systems and monitoring tools
• Basic understanding of data and system troubleshooting
• Fluent in English