Service Desk Analyst

About the Company

Avaron AB is a growing consultancy that matches your expertise with the market's most interesting assignments, offering a platform where your professional development is central.

We are looking for a Service Desk Analyst to act as the first point of contact and provide IT support and service to users in an international environment. You will support customers across multiple regions and work according to established processes, instructions, and service level agreements.

• Provide first-line support via phone, remote support, and email
• Investigate, diagnose, and resolve incidents and service requests
• Log and manage calls and emails in the incident handling system
• Support users with computer equipment and internal systems, including guidance, training, and advice
• Maintain a high level of customer service and follow agreed SLAs
• Escalate complex issues to relevant 2nd/3rd line teams
• Share knowledge with colleagues globally and assist on technical issues

• Fluent Swedish and English, spoken and written
• Good communication skills and ability to collaborate and build strong relationships
• Solution-oriented mindset with strong problem-solving abilities
• Technical skills gained through education or personal interest (e.g., software, hardware, or other relevant areas)

• French language skills
• German language skills

Selections are made on an ongoing basis, so we recommend that you apply as soon as possible.